Account Manager

About Alex & Sloane

Alex & Sloane is a passionate content design agency that helps businesses tell their stories through compelling content. We create strategic content that engages target audiences, drives results, and sets our clients apart.

About You

You are a strategic and relationship-focused communicator with a deep understanding of the content marketing landscape. You excel at building trust and rapport with clients, acting as their trusted advisor throughout the project lifecycle.

Responsibilities

• Develop and manage strong relationships with assigned clients.
• Consult with clients to understand their content needs, goals, and target audiences.
• Translate client needs into clear and actionable project briefs for the creative team.
• Manage project timelines, budgets, and client expectations.
• Proactively communicate project updates and address client concerns.
• Identify upsell and cross-sell opportunities for additional content services.
• Track project performance and report results to clients and senior management.
• Contribute to the development and implementation of effective client service strategies.

Qualifications

• Minimum 3-5 years of experience in account management, preferably within a agency setting.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of B2B content marketing best practices.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Proficient in CRM software (e.g., Salesforce) a plus.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing agency.
• Be part of a talented and passionate team.
• Build rewarding client relationships and see the impact of your work.
• Contribute to the success of a fast-paced and results-oriented agency.

If you're a strategic relationship builder with a passion for content marketing, we want to hear from you!